What is it?
Remote support allows NPC technicians to access your system in a secure, encrypted session to resolve issues fast. They are just one click away from looking at your system to resolve your issue. Along with our 1-855-667-2642 support line, you are covered for every support contingency.
Note: Our technicians will require your express permission and involvement to do so for each session.
How does it work?
What is NPC Easy Identity Verification?
When accessing technical support by phone or remote, you will be asked to confirm your identity. We’ve made this easier and quicker for you by employing your fingerprint reader. Once connected with a technician you will be asked to click on this icon . It will bring up the Windows sign in screen for you to swipe your fingerprint, and will immediately confirm your identity to the technician without the need for challenge/response questions.